Your Guide


How to use this print portal.

First select your category and then the product that you wish to order, or you can search within the search bar. Once you have selected your product this will open up options to allow you to choose your desired quantity, etc. which will show case the price. If you are happy with this you can proceed by clicking next which will open up the template of which will auto-fill with your profile information or you can edit with your own details.

Once you are happy with your design, you can select add to cart, this will send you to a PDF approval page so please make sure that all is correct. You need to accept the proof which will then put this into your cart.

Next you check over your order to make sure that all is correct and you will then need to select your Billing and Shipping address (make sure the box is highlighted), then select next.

This is the final page where you give the final go ahead and select pay now.

We currently use Sage Pay to handle all our transactions. Once you have finished shopping and continue to the checkout screen, you will be redirected to our Sage Pay system. There you can pay by either credit or debit card. Please wait for Sage Pay to re-direct you back to our site to ensure your transaction has completed successfully.

Once the order has been made you will receive a confirmation email to confirm the order has been successful. The job(s) will now be in the print process.

Paper Sizes
Paper Size
Trim Sizes
Height Width
A0 1189mm 841mm
A1 841mm 594mm
A2 594mm 420mm
A3 420mm 297mm
A4 297mm 210mm
A5 210mm 148mm
A6 148mm 105mm
A7 105mm 74mm
DL 99mm 210mm
Business card 55mm 85mm
Litho & Digital

Litho Print: Lithographic printing is well suited for printing both text and illustrations in short to medium length runs of up to 10's of thousands.

Lithography is an "offset" printing technique. Ink is not applied directly from the printing plate to the substrate as it is in gravure, flexography and letterpress. Ink is applied to the printing plate to form the "image" (such as text or artwork to be printed) and then transferred or "offset to a rubber "blanket". The image on the blanket is then transferred to the substrate (typically paper or paperboard) to produce the printed product.

On our sheet-fed presses, the substrate is fed into the press one sheet at a time at a very high speed.

Digital Print: Digital Printing is a high quality print suitable for short runs, quick turnaround without the use of print plates.

Paper Types

All the paper we buy is perfect and fully guaranteed, we don't use clearance stock. In fact our stock gloss and silk papers are all triple coated and FSC guaranteed. This premium quality paper shows off our 200 line screen print to the best effect.
Similarly, we only use premium uncoated papers. The quality of these papers can vary drastically, but to operate at maximum efficiency, we only use papers we know we can rely on.

We have an account with all paper merchants, so we can obtain any branded paper that you may specify. Where alternatives are more cost effective we will suggest these and supply you with samples.

If you are unsure which paper grade and weight to use we are happy to help specify it with you and can always supply a plain paper dummy, so that you are sure of what you'll be receiving.

120gsm PEFC Offset - Good quality uncoated paper, suitable for letterheads.
130gsm Triple Coated FSC Gloss - High quality leaflet paper with a gloss finish.
170gsm Triple Coated FSC Silk - High quality heavy leaflet paper with silk/matte finish.
300gsm Triple Coated FSC Silk - High quality heavy flyer board with silk/matte finish.
400gsm Triple Coated FSC Silk - High quality heavy flyer board with silk/matte finish.

GSM: Abbreviation of grams per square metre.

Offset: The general name for paper grades that have not been coated.  Generally used for items to be written on or over-printed

Coated paper: Paper which has received a coating on one or both sides providing an even surface.

Gloss:  Gloss coated paper has a high sheen. Gloss papers have less bulk and opacity and are typically less expensive than dull & matte paper of equal thickness. Gloss coatings reduce ink absorption, which give the sheet an excellent colour definition.

Silk: A silk coating is a less shiny coated finish. It has a lower gloss level than gloss finish, yet a higher gloss level than matte finish. Colours are sharp and vivid.

What is CMYK?

The CMYK colour model (process colour, four colour) is a subtractive colour model, used in colour printing, and is also used to describe the printing process itself. CMYK refers to the four inks used in colour printing: cyan, magenta, yellow, and key black. Though it varies by print house, press operator, press manufacturer and press run, ink is typically applied in the order of the abbreviation. The “K” in CMYK stands for key since in four-color printing cyan, magenta, and yellow printing plates are carefully keyed or aligned with the key of the black key plate. Some sources suggest that the “K” in CMYK comes from the last letter in "black" and was chosen because B already means blue. However, this explanation, though plausible is incorrect.

The CMYK model works by partially or entirely masking colours on a lighter, usually white, background. The ink reduces the light that would otherwise be reflected. Such a model is called subtractive because inks “subtract” brightness from white. In additive colour models such as RGB, white is the “additive” combination of all primary colored lights, while black is the absence of light. In the CMYK model, it is the opposite: white is the natural colour of the paper or other background, while black results from a full combination of coloured inks. To save money on ink, and to produce deeper black tones, unsaturated and dark colours are produced by using black ink instead of the combination of cyan, magenta and yellow.

What is bleed?

The term bleed refers to a design element which overlaps a document’s border. It is necessary to bleed your artwork off the exact page size to allow for professional results. We print on sheets which are larger than the finished product then trim the sheet to the finished size.

We do this to ensure you do not get any white edges showing on your finished product. Paper can shift from side to side slightly when running through a press. The movement is very small and in most cases not noticeable. However trimming machines are not as precise as printing presses and when a material is trimmed to it’s final size it is impossible to cut along the page edge exactly. With both of these factors taken into consideration if your image doesn’t bleed off the page then there is a high risk that there will be white edges showing.

How do I supply my artwork?

Our system is fully automated PDF workflow therefore we print what you upload. Please ensure your artwork is a high resolution PDF, with the standard 3mm bleed and crop marks. The system only allows you to upload one PDF per print job therefore all pages must be contained within the one PDF. Please be aware that we do not take responsibility for low resolution images or PDFs of the wrong size being uploaded.

What is a press ready PDF?

A press ready PDF is a document created on a high enough quality setting to print from. If you are creating your artwork from professional software you should save out your page/s as a postscript file from your software with 20mm added to your page size all round and distill it through adobe distiller to create a print ready PDF. Please ensure that when you create your PDF that you manually select print and choose the ’press quality’ setting. This is especially important when creating documents on the PC, and when converting Microsoft documents to PDF. For more guidance please refer to www.pass4press.com and www.freepdfcreator.org.

What is a sample pack?

A sample pack is a selection of printed products which we have already produced for some of our customers. If you would like to see certain products to give you an idea of the quality then simply fill in your details on our request a sample pack page and we will get one sent out to you.

How can I be sure of your print quality?

We want the print we do to be of the highest quality, we want it to jump off the page at you! This is why we run at 200 line screen minimum as standard on triple coated papers. This ensures your print is of the finest detail. It also means we have to keep our machines in tip-top condition as it is a very demanding process.

We have the very latest folding equipment which ensures your job is accurately folded throughout the run. Our stitcher has cameras on each feeder which scan every section to give us complete confidence in the sequence and orientation of your brochures.

Our Accreditations

PEFC: Programme for the Endorsement of Forest Certification schemes (PEFC) is an independent, non-profit, non-governmental organisation, founded in 1999 which promotes sustainably managed forests through independent third party certification. The PEFC provides an assurance mechanism to purchasers of paper products that they are promoting the sustainable management of forests.

FSC: The Forest Stewardship Council (FSC) is an independent, non-governmental, not-for-profit organisation that provides standard setting, trademark assurance and certification services for companies interested in responsible forestry.

Using FSC and PEFC approved stock means that it is from forests that are managed to meet social, economical and ecological needs of present and future generations.

With FSC / PEFC approved paper you can be confidence that you are not contributing to the destruction of the world’s forests.

ISO9001: We operate to ISO9001 and our own QUIDS system. We don’t have a dedicated Quality Controller as we’re all proud of the work we produce and understand that we are all responsible for quality.

We’ve developed our own QUIDS system (Quality Indicators, Discoveries and Spots). Through this, we are all encouraged to be open and raise all items, no matter how small; where we could have improved, where we did well and where we had a near miss. These are reported back and we look at ways of improving for next time.

ISO 9001:2000: The ISO 9001:2000 specifies requirements for a quality management system where an organization

  1. needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
  2. aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

We have ISO14001, FSC and PEFC certifications, in fact all our house stocks are FSC certified and we use vegetable based inks.

ISO14001: The ISO 1400 Environmental Management Standard series is a set of intentional standards that focus on environmental management. This series focuses, not on the actual product, but how the product is produced

ISO12647-2: Our presses run to ISO12647-2 colour management standards via our image control software. Sheets are scanned for colour accuracy before running and then at fixed intervals throughout the run. Colour accuracy reports can be produced at the end of the run to demonstrate colour consistency.

Our finishing kit is the most modern and efficient around giving consistent and accurate finishing time after time.

I would like a different stock (paper) than you show on your site, is this possible?

We can print on any stock required for your job and will advise on the best options available.

I have print ready files, how long will it take to be delivered?

We generally turnaround print within 2 working days from approval. We can offer a quicker service with negotiation. Delivery times can be confirmed by telephone or email. We do not accept responsibility for delivery failures due to adverse weather conditions or other unforeseen circumstances.

I need a job urgently, can you help with this?

Yes we can, we will aim to meet any deadline you may have and will keep you updated on the process.

What if I miss the delivery?

If you are out when the delivery arrives, the courier will leave a card to let you know they have tried to deliver with details to arrange a different delivery date.

Do the prices shown include VAT?

No the prices shown on the matrix DO NOT include VAT, but not all printing products require VAT to be added. If your product requires a VAT charge, then the VAT will be displayed in the shopping basket before you proceed to payment.

Are there any hidden charges?

No, only VAT where applicable will be added to your order.  All charges are shown in the shopping basket before you proceed to the payment gateway.

How can I pay and is your site secure for payments?

Yes we currently use Sage Pay to handle all our transactions. Once you have finished shopping and continue to the checkout screen, you will be redirected to our Sage Pay system. There you can pay by either credit or debit card. Please wait for Sage Pay to re-direct you back to our site to ensure your transaction has completed successfully.

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